What to do if you cancel your stay at the hotel?

Sometimes, before you leave for your vacation, something happens that forces you to cancel the program. In other cases, the hotel will cancel your reservation at the last minute. You have no idea what to do? Follow this article

What happens if the hotel cancels your reservation?

This is not always the case, but when it does happen it depends on whether you have paid a deposit or a down payment.

If you have paid a deposit.
       The hotel is obliged to refund your deposit.
       It is your right to claim damages for the harm suffered.

If you have paid a deposit.
       The hotel is obliged to refund your deposit.
       The hotel is obliged to pay you the same amount in addition to compensate you for the damage suffered.

PS: If the brochure or the estimate offered by the hotel does not mention whether it is a deposit or a down payment, the sums paid in advance are considered as a deposit

What happens if the travel agency cancels your reservation?


When you use a travel agency To book a hotel stay, a detailed travel contract is signed by both parties (agency and client). This contract includes the conditions of cancellation of the stay by the client and the agency and the consequences.

If the travel agency cancels your hotel reservation, it is obliged to offer you another hotel tunis of the same or higher category and it is up to you to accept their offer or not, or to offer you a refund.

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If the agency prefers to reimburse you:
-> She is obliged to inform you by registered letter.
-> It is obliged to reimburse you the totality of the paid sums and to pay you, in addition, an indemnity equal to those.

We would like to mention that you can ask for compensation if you claim that the agency has caused you financial damage (loss of money in the purchase of equipment that would become useless) or moral damage (compromised vacation).

What happens if you cancel your stay at the hotel?

Again, it all depends on whether you pay a deposit or a down payment. The deposit is a partial payment made in advance, it implies a firm commitment of the client as well as the hotelier. The deposit is a partial payment made in advance but the client or the hotelier can cancel the reservation. If there are no clarifications, the amounts paid are always considered as a deposit.

If you have paid a deposit, this amount will not be returned to you, even if an illness or serious accident occurs.

If you have paid a deposit, you are fully committed to the hotelier. The hotelier is entitled to ask you to pay the full amount of the reserved stay. However, in practice, the hotel's general conditions of sale apply. It is essential to read them when you make the reservation because they specify the cancellation conditions and the penalties that remain due.

PS: If you have used online booking, you should make sure that the terms and conditions are on the website. If this is not the case, it would be more appropriate to turn to another hotel.

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