It can sometimes happen that before you leave on vacation, something happens to you and forces you to cancel the program. In other cases, the hotel resorts to canceling your reservation itself at the last minute. You have no idea how to react? Follow this article
What happens if the hotel cancels your reservation?
This is not always common, but when it happens it all depends on whether you have paid a deposit or a deposit.
If you have paid a deposit.
The hotelier is obliged to refund your deposit.
It is your right to demand damages for the harm suffered.
If you have paid a deposit.
The hotelier is obliged to refund your deposit.
The hotelier is obliged to pay you the same amount in addition in order to compensate you for the damage suffered.
PS: If the brochure or quote offered by the hotel does not mention whether it is a deposit or a deposit, the amounts paid in advance are considered deposits
What happens if the travel agency cancels your reservation?
When you use a travel agency To book a hotel stay, a detailed travel contract is signed by both parties (agency and client). This contract includes the conditions for cancellation of the stay by the client and the agency and the consequences.
If the travel agency cancels your hotel reservation, it is obliged to offer you another tunis hotel of the same category or higher or higher and it is up to you to accept their offer or not, or to offer to reimburse you.
If the agency prefers to reimburse you:
-> She is obliged to inform you by registered letter.
-> She is obliged to reimburse you in full for the sums paid and also pay you compensation equal to these.
We would like to point out that you can ask for compensation if you declare that the agency has caused you financial harm (loss of money in the purchase of equipment that would become useless) or moral harm (compromised vacation).
What happens if you cancel your hotel stay?
Again, it all depends on whether you pay a deposit or a deposit. The deposit is a partial payment made in advance, it implies a firm commitment from both the customer and the hotelier regarding the deposit, it is a partial payment made in advance but the customer or the hotelier can cancel the reservation. If clarifications are missing, the amounts paid are always considered a deposit.
If you have paid a deposit, this amount will not be returned to you, even if you suffer an illness or serious accident.
If you have paid a deposit, you are fully committed to the hotelier. He has the right to ask you to pay him the entire stay booked. However, in practice, the general conditions of sale of the hotel establishment apply. It is essential to read them when you make the reservation because they specify the cancellation conditions and the penalties remaining due.
PS: If you have used online booking, you must ensure that the general conditions appear on the website. If this is not the case, it would be more suitable for you to turn to another hotel.